Shipping & Returns

SHIPPING & DELIVERY

IMPORTANT: Due to the COVID-19 Pandemic, we as well as many other businesses are experiencing longer than usual handling/shipping times. As stated at the checkout - handling can take up to 5 days due to a high influx of orders. Additionally, a majority of couriers (inc. DHL, USPS, etc.) & customs/borders are experiencing a high volume of parcels which causing delays of its own which is out of our control.

Due to COVID-19 - The standard shipping times are as follows:

Standard Free Shipping (US): 7 Business Days

Note: This is excluding handling times

For all domestic packages we strive to deliver goods in the time frame we specify, we can't always guarantee or accept liability for deliveries made outside of this time frame. As we rely on third party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges incurred.

We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly contact us as soon as possible.

RETURNS POLICY

1. To request for a replacement, customers are required to provide photographic evidence of the products manufacturing defects/damage within 10 days. If the case meets the guidelines mentioned above, we will happily cover related cost to deliver a replacement or provide a refund. Please submit via contact us.
   
   
2. Alternatively, to be eligible for our 30-Day Money Back Guaranteed the customer must return the products within 30 days in its unused and original condition. The customer will be responsible for return shipping costs and once the parcel has been received at our warehouse, a full refund will be issued within 3 days. 
   
   
3. Orders which received Free Shipping will be assessed a $6.99 fee for our  30-Day Money Back Guarantee

ORDER CANCELLATION:

Your cancellation is automatically confirmed providing it is within 3 days from the date of purchase. (Please allow 3-7 days for the refund to reflect in your original payment method)

All orders are automatically processed on our secure merchant processor and processed for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.

If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.

Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.